The price given is a true estimate of what we expect to charge you. If there are circumstances that we could not have been aware of, that will affect the price, we will provide you with an updated estimate. You have the right to accept the price or decline. Payment will be required for any work completed up to the point you cancel.
We will try to complete the work within the agreed time. We are only liable for delays caused by our negligence. Any work will be completed within a reasonable time.
Full payment is required on satisfactory completion. In the unlikely event you are dissatisfied you are entitled to withhold an amount to cover any corrective work that may be required. We should be given the opportunity to complete any corrective work.
We require payment to be made on completion of work.
We work in line with the Supply of Goods & Services Act, which states that any work or service carried out for you must be done with reasonable care and skill, within a reasonable time and for a reasonable charge (if not agreed beforehand). Any goods/parts provided should be of satisfactory quality, fit for the purpose and as described. If in the unlikely event a problem arises, we aim to resolve the issue within a reasonable time.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
If you would like to change what is to be supplied, we would request that you confirm this in writing or other durable form (e.g. email). This will ensure both parties have records and can refer back to what was agreed.
If this contract is agreed in your home, you will be given information of your right to cancel within 14 days. This is in line with the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013.
If you cancel this contract outside the fourteen days, we reserve the right to deduct/claim the direct costs we have incurred.
We will not be liable for any damage unless caused by our negligence.
The business has Public Liability Insurance of £5,000,000 and Employers Liability Insurance of £10,000,000 covered by Allianz 0330 1022 033
If you require advice contact Citizens Advice consumer service on 03454 04 05 06 or visit their website www.adviceguide.org.uk